Tag: remittances

  • Revolut doubles down on India expansion

    Revolut doubles down on India expansion

    Revolut has long had its eyes on India, the world’s largest remittances market and the country in Asia where its growth prospects are most promising. The UK fintech unicorn first entered India five years ago and has been gradually beefing up local operations.

     Revolut’s India foray now looks set to kick into high gear—but not from a customer standpoint, at least not yet. Rather, the company announced in late March that it will base about 40% of its global workforce in India by the end of 2026, expanding its global capability center with 1,600 new hires that will increase its total headcount in the subcontinent to 5,500.

    This move follows Revolut pledging last October to invest US$670 million in India over five years. “India is a critical market as we see ourselves becoming a truly global bank. We’re taking a long view on all the critical markets we enter. We’re very optimistic about the growth in India and the future success point. So, we want to build for that future,” group chief banking officer Siddhartha Jajodia told India’s Economic Times.

    If all goes smoothly, the India hub could really become the heart of innovation for Revolut—think of it as an engine driving cost efficiency and managing global processes for the firm. This might help Revolut roll out new products faster across the globe. Yet there could be some bumps along the way: regulatory changes, fierce competition for talent, or challenges in syncing operations in India with other markets. If things don’t go as planned, the UK neobank could end up facing delays in product launches or operational hiccups.

    From a customer standpoint, India offers Revolut some of its best opportunities for growth among emerging markets. And Revolut’s India leadership has been vocal about the company’s ambitions in the subcontinent, which are somewhat modest by its standards. An Oct. 2025 Tech Crunch article noted that Revolut is targeting about 150 million Indians in the long run, with plans to sign up about 20 million as customers by 2030 and process US$7 billion of their transactions.

    Revolut India CEO Paroma Chatterjee has called the high foreign exchange fees Indian banks charge their customers “criminal”—an interesting way to put it.

    That description may reflect frustration. Revolut feels restricted in India from the type of torrid expansion for which it is best known. It does hold approvals from the Reserve Bank of India (RBI) to operate as a fintech in India, including a full license to issue Prepaid Payment Instruments (PPI) for wallets and cards. The UK firm also operates as an Authorized Dealer Category-II (AD-II) for forex and cross-border remittances.

    But Revolut does not have a full banking license in India. As a result, it cannot offer traditional bank accounts, savings accounts, interest on balances, or credit cards. Because the UK firm operates as an e-money/prepaid instrument issuer rather than a bank, customer funds are not covered by the DICGC deposit guarantee scheme.

    While Revolut’s heavy investment in Indian talent and operations should sit well with Indian regulators, it is difficult to say whether this strategy will translate into faster regulatory approval for a full banking license. With the exception of Google Pay, most foreign fintech firms have struggled in India. They face intense competition from entrenched local players, complex regulatory compliance requirements, and the need to adapt to a unique, low-margin, high-volume market.

     Revolut is also a global company that is simultaneously ramping up expansion in Europe, Latin America, and the United States. While valued at US$75 billion, it does not have unlimited resources.

    A cautionary tale for Revolut is WhatsApp Pay, which thought its dominant messaging app would lead to a large market share in the Indian payments sector. But regulators slow-walked its key approvals due to data localization concerns. It has never gained a strong foothold in India.

    Fortunately for Revolut, it lacks Meta’s baggage. Time will tell if it can navigate the complex Indian regulatory environment more adroitly.