Tag: paypal

  • Will Stripe buy PayPal?

    Will Stripe buy PayPal?

    A Bloomberg report about a possible Stripe acquisition of PayPal has spurred intense discussion in the fintech industry. After all, Stripe is the digital payment colossus of 2026, the most valuable private fintech firm in the world. PayPal once dominated the online payment processing market, but not anymore.

    Any conversation about the digital payments pioneer being acquired or broken up should start with what went wrong at the Peter Thiel-founded company. PayPal has struggled with declining stock value, missing growth targets, and intense competition from rivals like Apple and Google. Its share price has fallen from a high of US$300 in 2021 to just US$40. Its push into AI seems reactive.  

    The former digital payments hegemon lost its edge by continuing to focus on payment volume and card processing over product innovation even after digital payments became commoditized. Flagship Advisory Partners notes, “There was real friction in digital payments until the last ten or so years, but today nearly every bank app in North America and Europe (PayPal’s core markets) has built-in person-to-person payment capabilities… Merchants no longer rely on PayPal to drive conversion through ease of payments.”

    The payment giant’s travails explain why Alex Chriss only lasted 1 ½ years in the CEO job. David Marcus, who served as the firm’s president from 2012 to 2014, said on X that Chriss—whose background is in software rather than payments—erred by removing much of PayPal’s leadership team with a deep understanding of payments. Marcus does not express confidence in Chriss’s replacement either, noting that new PayPal CEO Enrico Lores is a hardware executive (he formally served as HP president).

    While PayPal has lost its competitive edge, it remains a profitable company with an enormous consumer user network of roughly 400 million active accounts. For Stripe, whose core strength lies in B2B payments, merging with PayPal would allow it to control the entire payment stack—from backend processing to the consumer “pay” button—while diversifying away from reliance on partners like Shopify. A combination would create a closed-loop system, connecting Stripe’s merchant base directly with PayPal’s user base, potentially reducing reliance on traditional, high-fee card networks.

    The implications for the payments industry would be significant, combining the largest fintech payments infrastructure provider and consumer brand. It would likely catalyze more consolidation and reduce the number of large independent payment processors. Further, a combined Stripe-PayPal entity would control massive troves of data on both the merchant acquiring and consumer sides.

    And for these reasons (and others), we doubt that this deal could clear all the necessary regulatory hurdles in the United States and Europe.

    In the meantime, PayPal and Stripe are not currently in sale talks, according to Semafor. While Stripe has expressed interest in PayPal’s assets, the company is focusing on operational execution and preparing for potential activist investor campaigns rather than an acquisition.

    Semafor makes a good point that has not come up in many other analyses about the hurdles facing this deal. It is not easy for privately held companies, especially those the size of Stripe, to buy a large public company if it does not want to be bought. “Stripe cannot pay with its own shares and would need rock-solid debt commitments to rebut any stiff-arm from PayPal,” Semafor notes.

    For now, we’re going to put this Stripe-PayPal deal in the same bucket as several other larger-than-life fintech mergers that never came to fruition. Visa’s abortive bid for Plaid comes to mind. In that case, the Department of Justice sued to block the merger, arguing that Visa was acquiring a nascent competitive threat to its payments monopoly. Another failed deal worthy of mention – even though it is not strictly fintech – is Grab/GoTo.

    Some mergers were just not meant to be.

  • Payment giants have high hopes for agentic AI

    Payment giants have high hopes for agentic AI

    Agentic AI represents a shift from “AI as a tool” to “AI as an active agent” or partner. Unlike passive generative AI, which relies on step-by-step instructions, agentic AI is given a goal and determines the necessary actions to achieve that goal with limited supervision. Agentic AI systems can learn from past tasks and adapt their behavior to improve future outcomes.

    Given these capabilities—and the intense hype attached to anything with “AI” next to it—it is no surprise that some of the biggest names in financial services are racing to incorporate agentic AI into their product suites. Financial firms believe that adopting agentic AI can help them automate complex, multi-step workflows, which in turn is expected to boost operational efficiency, lower costs, and enable real-time risk management. Unlike passive AI, these autonomous agents can analyze data, make decisions, and execute tasks like fraud detection, algorithmic trading, and personalized customer service with minimal human intervention.

    Mastercard is going all in on agentic AI. In the second quarter of this year, it plans to launch the Mastercard Agent Suite, a comprehensive platform enabling businesses to deploy AI agents that autonomously handle tasks, personalize shopping, and execute secure transactions.

    In a news release, Mastercard provides two distinct use cases. In the first, it says that a bank could recommend the right product (like a travel card or a fee-saving account) to a consumer and then explain why it’s a good fit. “The bank can test offer scenarios, trigger personalized campaigns, and track performance, improving outcomes and driving portfolio growth,” the card giant says. In addition, Mastercard says that merchants can use its Agent Suite to configure rules for inventory, margins, promotions, and brand voice behind an agent “that provides conversational guidance at key moments in the shopping journey across channels.”

    Mastercard’s ultimate goal is to build foundational infrastructure, standards, and tools for agentic commerce. Its key partners in this endeavor include Stripe and Ant International, two of the biggest fintech firms in the world, as well as Google.

    However, Sabrina Tharani, senior vice president of global fintech programs at Mastercard, told Axios that the company expects agentic commerce to be shaped by ecosystems, not single platforms. “We believe that no single company is going to define the agentic economy,” Tharani said.

    We agree with that assessment. To that end, in late 2025, PayPal launched its own agentic commerce services. These will initially include an agentic payment solution, as well as a catalog and order management offering that helps merchants connect product data, inventory, and fulfillment with AI-driven discovery and checkout experiences. The new services directly connect PayPal merchants “to millions of consumers who are now using agent platforms for their day-to-day shopping needs,” Michelle Gill, GM of Small Business and Financial Services at PayPal, said in a news release.

    An Omnisend survey of 1,200 respondents conducted last year found that nearly 60% of Americans use generative AI tools for online shopping. 65% of those using GenAI when shopping online prefer ChatGPT, the survey found.

    We reckon agentic AI will go the furthest performing tasks for financial services providers that are redundant and easily automated. These include real-time fraud detection, algorithmic trading, rapid document review, and some aspects of personalized financial planning.

    But when it comes to e-commerce, agentic AI could struggle to provide value to consumers. AI often fails to understand the emotional, subjective, and experiential aspects of shopping. A case in point is Amazon’s Rufus, which adds very little to the shopping experience and sometimes even hinders it. It often provides generic, basic information already found in product descriptions rather than providing expert, nuanced advice.

    Perhaps that is why Omnisend included as one of its top three recommendations to e-commerce firms using generative AI to “keep a visible human touch.”